At eight789, your privacy is more than a legal obligation — it is a responsibility we take seriously every day. This policy clearly explains how we collect, use, store, and protect the personal data of every member on our platform.
How we keep your personal data safe and under control on our platform
All data transmitted between your device and eight789's servers is protected by 256-bit SSL encryption — the same level of security used by leading banking institutions in Malaysia.
You have full rights over your personal data at eight789. From accessing a copy of your data to requesting its deletion — all of this can be done by contacting our team.
Eight789 has never and will never sell, rent, or distribute your personal data to advertisers, data brokers, or any third party unrelated to our platform's operations.
Eight789 only collects data that is strictly necessary to operate our online betting and casino services. We do not collect irrelevant or excessive data solely for profiling purposes.
The eight789 Privacy Policy is designed and updated to comply with Malaysia's Personal Data Protection Act (PDPA) 2010 and all other applicable legal requirements in force in Malaysia.
In the event of any data security breach that may affect your personal information, eight789 is committed to notifying you within a reasonable timeframe and taking immediate remedial action.
A quick-reference table of the data eight789 collects and why it is needed
| Data Type | Example Information | Purpose of Collection | Retention Period |
|---|---|---|---|
| Identity Data | Full name, date of birth, MyKad/passport number | Identity verification, KYC/AML compliance | 7 years after account closure |
| Contact Data | Email address, Malaysian mobile number | Account communications, OTP verification, support | For the lifetime of the active account |
| Financial Data | Payment methods (TNG, DuitNow, GrabPay), MYR transaction history | Processing deposits/withdrawals, financial audits | 7 years (Malaysian tax requirement) |
| Platform Activity Data | Betting history, games played, login records | Account security, fraud detection, responsible gambling | 3 years after last activity |
| Technical Data | IP address, device type, web browser, OS | Platform security, duplicate account detection, troubleshooting | 90-day active log retention |
| Cookie Data | Language preference, login status, display settings | Improved user experience, preference retention | Until deleted by the user |
Welcome to the eight789 Privacy Policy. We, the management of the eight789 platform accessible at eight789.online, are the data controller for all personal information collected from users of our platform. This Privacy Policy explains in detail and transparently how eight789 collects, uses, processes, stores, and protects your personal data when you register for and use our services.
We take privacy responsibilities extremely seriously because we understand how sensitive personal information is in the context of financial and betting services. Your trust is the foundation of our relationship, and we do not take any aspect of data protection lightly. eight789's Privacy Policy is designed to comply with Malaysia's Personal Data Protection Act (PDPA) 2010 and all other relevant legal requirements.
By registering an eight789 account or using any of our services, you agree to the terms of this Privacy Policy. If you disagree with any part of this policy, you have the right to discontinue use of eight789 services and request deletion of your data where applicable.
Quick summary: eight789 collects data you provide when registering and using our platform. We use it to operate our services, process your MYR transactions through local Malaysian payment methods, and maintain platform security. We do not sell your data. You may request access to or deletion of your data at any time.
Eight789 collects your personal data through several means — directly from you during registration and platform use, automatically through platform technology, and in certain cases from legitimate third-party sources for identity verification purposes.
The personal data we collect is used exclusively for purposes related to the operation of the eight789 platform and the delivery of services to you. Below is a full list of the purposes for which your data is used:
With your consent, eight789 may use your email or phone number to send you information about promotions, bonuses, and the latest offers. You can withdraw this consent at any time by clicking the "Unsubscribe" link in any of our marketing emails or by contacting the eight789 support team.
Important note on profiling: eight789 uses your betting activity data for responsible gambling purposes — for example, to identify patterns that may indicate a problem and to remind you of limits you have set yourself. This is done in the interest of your wellbeing, not for commercial exploitation.
Eight789 does not sell or rent your personal data to any third party. However, in the course of operating our platform, we may need to share certain data with selected third parties in the following limited circumstances:
To process deposits and withdrawals in MYR, we are required to share the necessary transaction details with payment service providers such as Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX. This sharing is limited strictly to information needed to process each transaction, and all providers are bound by strict confidentiality agreements and comply with payment industry security standards.
Live casino game and Sports Betting providers partnered with eight789 may receive the minimum technical data required to ensure games function correctly on your platform. Information shared is limited to session technical data and does not include sensitive personal identification details.
Eight789 is required under Malaysian law to disclose certain information upon receipt of a lawful directive from authorities such as the police, courts, or relevant regulatory bodies. In such cases, we will disclose only the minimum data required by the specific legal directive and will, to the extent permitted by law, notify you of the disclosure.
In the event that eight789 undergoes a corporate restructuring, merger, or acquisition, user data may be transferred as part of the business assets. In such cases, eight789 will notify all members and ensure that data continues to be protected under an equivalent or stricter privacy policy.
Data security is an ongoing investment at eight789 — not just a compliance checkbox. We implement multiple layers of technical protection and procedural safeguards to keep your personal data safe from unauthorised access, loss, or misuse.
Shared responsibility: While eight789 invests heavily in platform security, the safety of your account also depends on your own actions. Use a strong, unique password for your eight789 account, do not share your login credentials, and log out after each session — especially on shared devices.
The eight789 platform uses cookies and similar tracking technologies to enhance the user experience, maintain platform security, and understand how users interact with our services. Below is an explanation of the types of cookies we use and how to manage them.
You can control and manage cookies through your web browser settings. Most modern browsers allow you to block, delete, or receive a notification before cookies are set. However, please be aware that blocking essential cookies may affect the functionality of the eight789 platform, including your ability to log in to your account. For the best experience on eight789, we recommend allowing at least essential and functional cookies.
Under Malaysia's Personal Data Protection Act (PDPA) 2010 and eight789's privacy policy, you have several important rights regarding your personal data. eight789 respects and facilitates the exercise of all these rights.
To exercise any of these rights, contact the eight789 privacy team by email at support@eight789.online with the subject line "Data Privacy Rights Request" or via the in-platform live chat. We will verify your identity before processing any request to ensure the security of your data.
Eight789 does not retain your personal data longer than necessary for the stated purposes or as required by Malaysian law. Our data retention policy is based on operational needs and legal obligations.
When data is no longer needed and there is no legal obligation to retain it, eight789 will delete or anonymise it using secure procedures. Digital data is deleted using methods that ensure it cannot be recovered. Physical data (if any) is destroyed using secure methods.
Eight789 services are intended for individuals aged 18 and above only. We do not knowingly collect or process personal data from individuals under the age of 18. The eight789 registration process includes age verification, and we employ multiple mechanisms to prevent underage registration.
If you or anyone discovers that eight789 has inadvertently collected personal data from a child under the age of 18, please contact us immediately at support@eight789.online. We will take immediate action to delete that data and close the associated account.
Eight789 reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, updates to applicable laws, or developments in the services we offer. When material changes are made to this Privacy Policy, we will:
We encourage you to review this Privacy Policy periodically. Continued use of the eight789 platform after any changes are published constitutes your acceptance of the updated policy. If you do not agree with the changes, you may close your account and request deletion of your data before the changes take effect.
If you have any questions, concerns, or requests regarding eight789's Privacy Policy or how we handle your personal data, we encourage you to contact us directly. The eight789 privacy team is available to assist you in Bahasa Melayu.
Complaints to authorities: If you are not satisfied with how eight789 has handled your privacy complaint, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (JPDP) or the relevant data protection authority.
The personal data protection rights you hold and how to exercise them
Request a copy of all personal data we hold about you. We will provide it within 30 days of a valid request.
If your data is inaccurate or outdated, you may request eight789 to correct it within 7 business days.
Request the deletion of your personal data under certain circumstances. Subject to applicable Malaysian legal retention obligations.
Request that eight789 restrict the processing of your data under certain circumstances, such as while a dispute over data accuracy is being investigated.
Object to the processing of your data for direct marketing at any time. Such requests will be honoured immediately, no questions asked.
Request a copy of your personal data in a machine-readable format for transfer to another service provider of your choice.
How eight789 uses your data to support your wellbeing
Eight789 uses your activity data internally to identify betting patterns that may indicate a need for responsible gambling support.
Deposit limits and loss limits you configure are stored securely and used solely to protect you in accordance with your own preferences.
Your self-exclusion record is stored securely and is not accessible to the eight789 marketing team — it exists solely for your protection.
Any mental health or gambling-related concerns you share with the eight789 support team are handled with the strictest confidentiality.
Answers to the questions our members ask most frequently about data privacy
Register for a free account today and enjoy a safe sports betting, live casino, and e-sports experience at eight789 — a platform that protects your privacy with SSL 256-bit encryption and never sells your data to anyone.